Last Updated: [Insert Date]

Welcome to Loloi Rugs! These Terms and Conditions govern your use of our website (homeloloirugs.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Customers

Loloi Rugs serves discerning homeowners and interior design enthusiasts worldwide (excluding certain Asian countries and remote areas) who appreciate artisanal craftsmanship in home textiles. Our products are designed for customers who value quality rugs and pillows that blend traditional techniques with contemporary design.

2. Website Use

2.1 Access and Accounts

You may browse our site without creating an account, but you’ll need to provide accurate information when making purchases. You’re responsible for maintaining the confidentiality of your account credentials.

2.2 Intellectual Property

All content on our site, including designs, text, images, and logos, is the property of Loloi Rugs and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2.3 Prohibited Activities

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated tools to scrape or extract data
  • Interfere with the proper functioning of our site

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in our product descriptions, colors, and dimensions. However, slight variations may occur due to the handmade nature of our products and screen display differences. Our design consultants are available to provide additional information before purchase.

3.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Custom Orders

Custom or made-to-order rugs cannot be returned or exchanged unless defective. Please review all specifications carefully before ordering.

4. Orders and Payments

4.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse or cancel orders for any reason, including suspected fraud or errors in product information.

4.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is processed at the time of order. You represent that you have the legal right to use your chosen payment method.

4.3 Pricing

Prices are in US dollars and subject to change without notice. International customers are responsible for any customs duties, taxes, or import fees.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days. You’ll receive tracking information via email once your order ships.

5.2 Shipping Options

We offer:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

Delivery times are estimates and may vary based on location and customs processing.

5.3 International Shipping

We ship worldwide except to certain Asian countries and remote areas. International customers are responsible for all customs fees and taxes. We recommend standard shipping for better tracking.

6. Returns and Exchanges

6.1 Return Policy

We want you to love your Loloi product. If unsatisfied, you may return eligible items within 15 days of delivery. Items must be:

  • In original, unused condition
  • With all tags attached
  • In original packaging with protective materials

Designer’s Tip: Unbox your rug or pillow in natural light to fully appreciate colors and textures before deciding to return.

6.2 Non-Returnable Items

The following cannot be returned:

  • Custom or made-to-order rugs
  • Final sale items
  • Products showing signs of use or washing

6.3 Return Process

  1. Contact our Design Consultant Team at [email protected] within 15 days
  2. Repackage the item securely in its original packaging
  3. Follow provided return shipping instructions
  4. Return shipping costs are your responsibility unless the return is due to our error

6.4 Refunds and Exchanges

Refunds are issued to your original payment method within 7-10 business days after we receive and process your return. Shipping fees are non-refundable. For exchanges:

  • We’ll ship your new item after receiving the original
  • You’re responsible for any price difference and additional shipping costs

7. Customer Responsibilities

  • Provide accurate and complete information when ordering
  • Inspect products promptly upon delivery
  • Follow care instructions to maintain product quality
  • Pay any applicable customs duties or taxes for international orders
  • Use products only for their intended purpose

8. Limitation of Liability

Loloi Rugs shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays caused by shipping carriers, customs, or events beyond our control
  • Minor variations in color or texture due to product materials
  • Improper care or use of products

Our maximum liability for any claim related to your purchase is limited to the purchase price of the product.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect and use your information.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

11. Governing Law

These Terms shall be governed by the laws of the State of Wisconsin, USA, without regard to its conflict of law provisions.

12. Contact Us

For questions about these Terms or our products:

Loloi Rugs
436 Grant View Drive
Milwaukee, US 53213
Email: [email protected]