At Loloi Rugs, we take as much care in ensuring your satisfaction as we do in handcrafting our textiles. If your purchase doesn’t meet your expectations, we offer a straightforward returns and exchanges process within 15 days of delivery.

Our Return Policy

We accept returns and exchanges for most items, provided they are in original, unused condition with all tags attached. Due to the custom nature of our products, the following cannot be returned:

  • Custom or made-to-order rugs
  • Items marked as final sale
  • Products that show signs of use or have been washed
Designer’s Note: We recommend unboxing your rug or pillow in natural light to fully appreciate the colors and textures before deciding to return.

How to Initiate a Return or Exchange

  1. Contact Us: Email our Design Consultant Team at [email protected] within 15 days of receiving your order. Use our template below for quick processing.
  2. Pack Securely: Repackage the item in its original packaging with all protective materials.
  3. Ship Back: We’ll provide return shipping instructions. Return shipping costs are the customer’s responsibility unless the return is due to our error.
  4. Inspection: Our quality team will inspect the returned item upon arrival.
  5. Processing: Allow 5-7 business days for processing after we receive your return.

Refund Information

Refunds will be issued to the original payment method within 7-10 business days after we receive and process your return. Shipping fees are non-refundable.

For exchanges, we’ll ship your new item once we receive the original. You’ll be responsible for any price difference and additional shipping costs.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Loloi Rugs Design Consultant Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
Product Name: [Product Name]
SKU: [Product SKU if available]
Reason for Return: [Please specify]

For exchanges, my preferred replacement item is: [Product Name and SKU if known]

Please advise on next steps for returning the item.

Best regards,
[Your Full Name]
[Your Contact Information]

International Returns

For customers outside the United States, return shipping costs and any applicable customs duties or taxes are the customer’s responsibility. We recommend using a trackable shipping method.

Design Inspiration: If you’re unsure about a product, our design consultants are available to provide guidance on rug sizes, color coordination, and styling tips before you purchase.

For any questions about our returns policy, please contact us at [email protected] or 436 Grant View Drive, Milwaukee, US 53213.