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At Loloi Rugs (“we,” “us,” or “our”), we believe in crafting privacy protections with the same care and attention to detail as our handwoven textiles. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website homeloloirugs.com or make a purchase from us.

1. Information We Collect

We collect information that helps us provide an artful shopping experience while protecting your privacy:

  • Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping/billing address, payment details (processed securely through our PCI-compliant system), and phone number.
  • Design Preferences: Information about the products you view, save, or purchase to help us recommend pieces that match your aesthetic.
  • Technical Data: IP address, browser type, device information, and pages visited to improve our website functionality.
  • Communication Records: Correspondence with our design consultants via email or other channels.

2. How We Use Your Information

Like the thoughtful patterns in our collections, we use data with intention and purpose:

  • To process and fulfill your orders for rugs, pillows, and area decor
  • To provide exceptional customer service and design consultation
  • To improve our website experience and product offerings
  • To send you carefully curated communications about new collections, promotions, and design inspiration (only with your consent)
  • To prevent fraud and enhance transaction security
  • To comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We treat your information with the same discretion we apply to our design process:

  • Service Partners: We share necessary information with payment processors (Visa, MasterCard, PayPal, etc.), shipping carriers, and IT service providers under strict confidentiality agreements.
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.
  • Never Sold: We do not sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As a global brand serving customers worldwide (excluding certain areas in Asia and remote regions), your information may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws and maintain the same security standards.

5. Data Security

We protect your data with the same meticulous craftsmanship found in our ANTIQUE/MOSS collection:

  • 256-bit SSL encryption for all data transmissions
  • PCI-DSS compliant payment processing
  • Regular security audits and vulnerability testing
  • Limited employee access to personal data
  • Secure storage with reputable cloud service providers

6. Your Rights and Choices

You have control over your information, just as you curate your living space:

  • Access & Correction: Request to review or update your personal information
  • Deletion: Ask us to delete your data, subject to legal requirements
  • Marketing Preferences: Opt-out of promotional communications at any time
  • Data Portability: Request a copy of your data in a machine-readable format
  • Restriction: Limit how we use your information in certain circumstances

7. Cookies and Tracking Technologies

Our website uses these digital tools to enhance your browsing experience:

  • Essential Cookies: Necessary for site functionality and secure checkout
  • Performance Cookies: Help us improve website performance
  • Functional Cookies: Remember your preferences and design selections
  • Marketing Cookies: Used with consent to show relevant product recommendations

You can manage cookie preferences through your browser settings or our cookie consent banner.

8. Children’s Privacy

Our website is not designed for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

For privacy-related inquiries or to exercise your rights, please contact our Design Consultant Team:

Email: [email protected]
Postal Address: 436 Grant View Drive, Milwaukee, US 53213

We aim to respond to all requests within 30 days.

Thank you for trusting Loloi Rugs with your personal information as we help you create beautiful, art-inspired spaces.